The wage-to-weather correlation nobody tracks but should
Rostering by last year's sales assumes last year's weather. A simple five-week rolling average tied to forecast adjusts labour before you overstaff a wet Saturday.
Read the tip →The 90-second after-service debrief that compounds learning
Three questions before the team goes home. The improvement curve is steeper than any training program.
Read the tip →The one server line that adds $4 to the average bill
“Should I bring a jug of sparkling for the table, or still?” The default is yes.
Read the tip →The first-week onboarding that keeps a hire past 90 days
Most hospitality turnover happens in the first 30 days. A scripted first week fixes 80% of it.
Read the tip →Hiring when everyone says they "can’t find anyone"
You can’t hire who’s already happy. So your funnel needs to be wider, faster and visible to the people who aren’t looking.
Read the tip →The two-hour trial shift that beats a 30-minute interview
You can't tell a good hire from a bad one across a table. Two hours on the floor and you know.
Read the tip →Roster by revenue, not by headcount
A 27% wage cost on a $4K Tuesday is not the same problem as 27% on a $14K Saturday. Roster the percentage, not the bodies.
Read the tip →