The section hand-over note that eliminates 90% of floor confusion
When sections change hands mid-service or between lunch and dinner, verbal handovers fail. A two-minute written note prevents every "I didn't know" moment.
Read the tip →When the restaurant is quiet, do the work nobody else does
Train, audit, plan, write. Quiet hours are not the problem — wasted quiet hours are.
Read the tip →The five-minute onboarding for first-time regulars
When a new face comes in twice in two weeks, do something specific. They become a regular for two years.
Read the tip →The 20-minute weekly meeting that fixes 80% of recurring issues
Tuesday 10am. Owner, head chef, FOH lead. One whiteboard. Three columns.
Read the tip →How to turn a table faster without the customer feeling rushed
The signals are small: the wine list when they’re seated, dessert menu with mains, bill on arrival of coffee.
Read the tip →The three-week walkthrough that finds 10–15% energy savings
Walk every venue at 3am once a year. You’ll find at least one thing left running that shouldn’t be.
Read the tip →The booking deposit policy that drops no-shows by 70%
$20 per head, fully redeemable, terms in plain English. The argument against it disappears once you do it.
Read the tip →The cash-out handover that catches the 3am surprise
Two minutes at close-of-trade beats two hours of bank-rec the next morning.
Read the tip →The 11am stocktake habit that pays for itself in a week
A 10-minute mid-morning sweep of your top six SKUs catches the 2–5% gap that monthly stocktakes always miss.
Read the tip →