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Operations 1 min read Published 29 June 2026

The section hand-over note that eliminates 90% of floor confusion

When sections change hands mid-service or between lunch and dinner, verbal handovers fail. A two-minute written note prevents every "I didn't know" moment.

The shift change is where service quality breaks. The opener leaves at 3pm. The closer walks into four half-finished stories, two diet requirements they don't know about, and a regular whose name nobody mentioned.

The hand-over sheet

One page per section, filled in by the departing staff member, left at the POS terminal or pinned to the section station:

  • Table number + name (if known)
  • What they've ordered so far
  • Anything notable — dietary, celebration, complaint, running late on a course, asked for the wine list
  • What's still to come — mains on the way, dessert menu requested, bill requested

The difference

The closer walks in prepared. The customer feels continuity. The forgotten birthday cake, the unmentioned shellfish allergy, the VIP who gets treated like a walk-in — all gone.

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